The Connected Cloud -- September 2025

News Articles

September 10, 2025

Simplified Usage-Based Pricing -- The Connected Cloud -- September 2025 [Show All]

THE CONNECTED CLOUD
News & Feature Updates

SEPTEMBER 2025

NEW Simplified Usage-Based Pricing to be Effective November 1st

Please review the latest Price Guide from the Home tab of the Dealer Application

We’re excited to announce a new usage-based pricing model designed to more fairly reflect actual application and system activity while providing greater value and flexibility.

Service Levels

ESSENTIAL

Expanded to 30 days of event history
Priced per system (includes 4 doors of access control logging)
Supports up to 5 users
ESSENTIAL+ has been removed

PRO

Includes many previously a-la-carte services (such as SMS and Wallet Cards)
Offered in user-based tiers with 1 year of event history
Priced per system (includes 4 doors of access control logging)
Includes Assets, Cases, Safe Passage, & Emergency Messaging (CAP) Modules

Why the Change?

After evaluating existing customer systems, we found that the current pricing didn’t fully reflect the level of activity generated by users. The new model adjusts proportionally to actual usage, ensuring fairness while aligning costs with application and system activity.

This also creates new opportunities for your RMR (Recurring Monthly Revenue) to grow naturally as your customers’ user base expands—without requiring any site changes.

Simplifying

The cost per system (control panel) is now the same for both ESSENTIAL and PRO service levels, reduced in price, and includes 4 doors of access control logging plus live zone status updates at no extra charge. (Note: zone status logging is still an additional option.)

Bosch B/G Firmware Update Improving Cloud Connectivity

Reliable Cloud Connectivity Achieved with the Latest Firmware

Bosch has discovered an issue regarding the B3512/ B4512 / B5512 / B6512 / B8512G / B9512G using firmware versions 3.15.024, 3.14.012, 3.14.100. These panels may lose their connection to our cloud service if connected over Ethernet which may affect the ability to connect to the panel using RPS or the Connect ONE app.

In addition B3512 / B4512 / B5512 / B6512 have the potential to not send reports to the central station receiver if connecting to cloud over Ethernet.

Technical Bulletin

B Series Firmware 3.15.110

G Series Firmware 3.15.110

Did You Know? DMP Profile Permissions by Door Using the Connect ONE Access Expander

A common challenge with DMP XR systems is the need to group doors into areas for managing access permissions. The Connect ONE Access Expander (ACCEXP-XR) solves this by extending system capabilities to 90,000 users while introducing flexible permission structures.

With the Access Expander, administrators can create system profiles that individualize permissions—by area for arming/disarming, and by door for access control. Each door supports up to four time windows, allowing precise scheduling for when access is granted.

The Access Expander is a compact network appliance, powered directly by the control panel. It requires only an Ethernet connection to communicate with the DMP XR panel and Connect ONE, providing a seamless way to expand access management without additional complexity.

Learn More

Recent Usability Improvements

Customer Management Portal

User Contact Numbers Added to Reports: The Exit Exception report, which may be used in a mustering situation to track employees left in the building, now contains their phone number so they can be contacted easily to verify their location. As a reminder, the Exit Exception report may be sent automatically upon an alarm event, such as fire alarm activation, or via a Task Rule. Likewise, the User List report also contains the users' phone number and email address.
Live Keyword Search in Monitor → Activity: The Filter Results options now include a live keyword search for Monitor → Activity. When enabled, enter one or more keyword(s) to instantly refine and adjust the real-time activity feed—so you only see the information you care about.
User Detail View from Activity & In/Out Dashboards: When viewing live real-time activity or the In/Out dashboards, the displayed user will now include all relevant information. This enhancement provides quick access to their contact details as well as a 30-day history of activity, making it easier to review and verify user status directly from the dashboard.

Dealer Administrative Portal & System Updates

Agency Code Audit: An all encompassing user audit page has been added for the Agency codes/cards. This single screen will show all agency users across all shared customer systems in one-place for easy auditing and adding of users into new locations.
EyeQ Monitoring NVR Integration: The EyeQ Monitoring NVR platform has been added for integration into Connect ONE. This includes live and playback viewing, receiving health/analytical information, and pushing intrusion/access events into the NVR for bookmarking and other actions. https://eyeqmonitoring.com
Bosch Cloud Supervision Improved: Previously a test report needed to be programmed into the panel to supervise the connection in Connect ONE, now Bosch Cloud connected panels will automatically be supervised every 30 minutes alleviating the need for a programmed test report.
TIP: Check the Configuration page for the Device as it includes recommended programming for the particular product and firmware version.

WORKS WITH ANY ACCESS SYSTEM! -> NFC Wallet Cards - Native Apple/Google Wallet App

50% OFF FOR THE FIRST YEAR!
We’re excited to announce that Wallet Cards are offered at 50% off for the monthly price for the first year of service. After the first year, the monthly rate will return to the regular price. Please see the Connect ONE Price Guide, available on the Home tab of the Dealer Application, for the complete price list.

The Connect ONE Wallet Card Solution enables your access card on your mobile device. Now, you can use your Apple Wallet & Google Wallet to gain access to your doors, just like you use your mobile Wallet for everyday transactions. Users will now be able to forget the hassle of physical badges and simply hold their Phone to a Wavelynx reader to gain access. There are no apps, no need to unlock the device, and will continue to work for a period of time if the phone battery is low.

Works with Any Access System | Connect ONE may be used for provisioning management of the wallet card and simply transfer the associated card number into any access system of your choice!

NFC Wallet Cards
✅ No 3rd Party App for Provisioning - Users receive an Email/Text with a Link to Add the Card directly into their Wallet
✅ Works with Wavelynx Ethos Multi-Technology Readers (NFC/Mifare/Prox) ET10-7WS, ET20-7WS, and ET25-7WS
✅ All Cards are Managed via the Connect ONE Platform when Creating the Access Card in the System
✅ Wallet Cards are Branded with Your Company Logo

Learn More

Give Us the Challenge...

We love hearing from our Dealers with requests from their customers to help solve challenges.

Please contact us and give us the challenge, we may be able to design something for you, and together we can watch your company reach the potential you always knew was possible.

Send us your feedback

Stay Up-to-Date

We will continue to include the enhancements in this newsletter, past newsletters may be viewed from the "News Articles" tab on our website.

We also post the enhancements to our "Company" page and "Group" page on LinkedIn, as well as to the "Feature Blog" tab on our website.
Please contact us for your invitation to join the "Group" on LinkedIn.

Also, be sure to review the Home tab on the Connect ONE Dealer Site as this will contain many helpful Sales Sheets and Technical Guides.

We encourage you to visit these sites to stay up-to-date.

Working hard to Simplify all your System Integrations,
The Staff at Connected Technologies.

For more information regarding Connected Technologies™ or Connect ONE®, please visit www.SimplifywithConnectONE.com or call (866) 976-3520.

Connected Technologies, LLC., Monument, CO 80132-1266

See What Others Are Saying...

"Connect ONE’s ability to simplify integration with a wide variety of technology really presents an opportunity for DW Dealers to provide complete solutions."
--Patrick Kelly
Director of IP Video Solutions at Digital Watchdog

"Connect ONE is very user friendly, it saves me time administrating building security. Managing our employees is quick and easy since only a single entry is required to grant both security and access privileges."
--Julie Cerqua
Administrator of Wauconda Library

"Our company is in a rural area, we have been frustrated with long drives and expensive service calls to support legacy computer software and systems. Now with a simple to use dealer web portal, Connect ONE allows us to eliminate expensive service calls by supporting our customers remotely with just a simple login and a phone call that takes only a few minutes. Connect ONE is our biggest added value - profitable RMR for my company. My customers only need to learn one easy to use interface for their business and home."
--Jeff Kesterson
President of NightWatch Security

"Our customers benefit from strategic partnerships like we have with Connected Technologies and all the possibilities it brings for loT connectivity."
--Rick Cadiz
Vice President of Sales and Marketing, IPVideo Corp.

"We want to make sure our suite is secure and the staff is safe. We are looking at upgrades in the future and with Connect ONE you can scale the solution up and tailor it to meet your needs."
--Frank McDonough
Director of Information Systems for Security Industry Association (SIA)

"Initially, we toyed with the idea of developing our own cloud-based system, but we sent a technician to look ‘behind the curtains’ at the Connected Technologies solution and I was excited about the possibilities for my customers, especially the many school districts we serve."
--Michael Martin
Past President of Martin Systems

"Connect ONE was paramount in allowing Phoenix to offer a service that is truly connected across platforms. The company is unique in the respect that they operate with software that can be edited and modified—without having to wait years to get it."
--Eric Burroughs
Vice President at Phoenix Security Systems Inc.

"Whether it’s a commercial office, retail, storage, or multifamily development, the incredibly versatile Connect ONE has allowed me to gain the flexibility needed to confidently meet the demands of those development markets."
--Ryan Christen
Sales & Systems Engineer at Vialarm Security

"Connect ONE offers a simple, scalable solution that complements the Aperio offering perfectly. This integration will offer dealers and end-users a highly flexible solution for comprehensive access management."
--Mark Duato
Executive Vice President, Aftermarket at ASSA ABLOY Opening Solutions Americas

"We had an incident after the system was installed that validated the importance of having this safeguard. With the system we were able to make sure a former employee could not get back into the suite, which was simple to do with ScanPass Mobile Credential."
--Kris Kehler
CEO at Deby Pay Pro

"We’re excited to be working with Connected Technologies to offer this service to our dealers, whose feedback has been extremely positive as they continue to add customers."
--Tom Mechler
Regional Marketing Manager for Bosch

"We rely on Connected Technologies for technical and customer support. We have requested software and feature upgrades for our customers and if it’s possible it happens within 24 hours. We use Connect ONE in our own business and the reporting features are outstanding."
--James Lee
Past President and partner at Alarmguard Security

"Thank you for listening and making the feature available so quickly! I really enjoy working with Connected Technologies."
--Dan Osborne
Project Manager at Schmidt Security Pro

"Connect ONE provides exciting enhancements to the ELK M1 with expanded user support, schedules, and event history. This enhanced capability adds value and convenience, giving installers an edge and opening new possibilities in a variety of commercial markets."
--Amy Strickland
Marketing Design Manager at ELK Products

"Our biggest challenge today is disparate systems that don’t work well together. Connect ONE gets them all to communicate."
--Ken Kocher
President of Force Security Solutions

"Having the ability to see when employees are coming in for work really adds value. But the best feature by far is the ability to lock down all the doors from my computer or phone in the event of a lockdown drill."
--Matt VanEffen
Principal of Holy Cross Catholic School

"Flexibility is all part of the beauty of using a cloud-based management platform. My customers can manage it themselves from their smartphone app if they like. They can set their own schedules and we configure the Connect ONE GUI. If there’s an emergency or other response required, the superintendent or management can use their smart device for access. It’s all part of the Connect ONE app, which we use for many office and multitenant buildings."
--Gary Davis
Past Principal and Owner of Alarm Specialists

"We have been deploying and migrating customers from site-based client servers to the cloud with very positive feedback. One of our customers, a senior housing facility, likes to have one platform to manage both access control and integrated alarm detection. We can administer different levels of access permissions through the cloud for the customer or they can do it on their own. Having an integrated system--access control, security, CCTV and temperature monitoring and control is important."
--Toby Stevens
Sales Manager for Ace American Alarm Company

"Because we serve national accounts across the country, when they acquire other locations or add facilities we can bring them online quickly without having to completely replace the infrastructure or conduct extensive programming."
--Matt Harrison
Vice President of Operations at Federal Protection

"We have been deploying and migrating customers from site-based client servers to the cloud with very positive feedback. One of our customers, a senior housing facility, likes to have one platform to manage both access control and integrated alarm detection. We can administer different levels of access permissions through the cloud for the customer or they can do it on their own. Having an integrated system--access control, security, CCTV and temperature monitoring and control is important."
--Toby Stevens
Sales Manager for Ace American Alarm Company

Want to become a dealer?

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