Case Study: First Responders Heighten School Security with Emergency Response Platform
Agencies gain quick accessibility and easy administration through the cloud
Challenge
Law enforcement agencies covering some of the largest school districts in Sedalia, Mo., needed a better way to grant access in an emergency or lock down campuses.
Solution
Nightwatch owner Jeff Kesterson partnered with local law enforcement on implementing an Emergency Response Platform (ERP) which gives police, sheriff and state highway patrol agencies in Sedalia and Pettis County greater accessibility and situational awareness at local school campuses.
Nightwatch Security & Telephone LLC, Sedalia, Mo., took a common problem for first responders – ready access to
schools in an emergency – and turned it into a positive with a cloud management platform. Nightwatch owner Jeff Kesterson is partnering with local law enforcement on implementing an Emergency Response Platform (ERP) which gives police, sheriff and state highway patrol agencies in Sedalia and Pettis County greater accessibility and situational awareness at local school campuses.
Leveraged through the Connect ONE® by Connected Technologies cloud management platform, first responders and School Resource Officers (SROs)
can view real-time activity at local schools, initiate immediate access, or lock down the protected premises.
Nightwatch is the systems integrator and physical security service provider to the Sedalia School District (Sedalia 200), one of the largest districts in the county with over 4,500 students in PK-12 facilities; Sacred Heart School; La Monte R-IV School in neighboring La Monte, Mo., and Greenridge R-VIII. The company provides access control, intrusion detection and video surveillance, managed through the Connect ONE cloud platform management interface.
“We asked Connected Technologies to develop a simple way to update, administer and input agency officer’s codes/credentials for the schools through Connect ONE,” said Jeff Kesterson. “They came back with the ERP, which unifies all the school’s individual systems into one interface for
viewing, management and control without separate site logins. It goes even further, and allows remote locking and unlocking capabilities during critical
threats,” he said.
Kesterson added that first responders, as well as SROs at each school, maintain access with proximity access control key fobs, but updating the
devices to stay current with staffing changes was unwieldy. Now, users can manage the fobs and system permissions in one place for all the schoolsthrough the ERP. Sedalia 200 school administration manages more than 700 fobs annually, utilizing the Connect ONE platform daily.
The ERP provides agencies with a separate login with certain designated permissions for first responders who can only see customer site locations
shared by Nightwatch. Via the emergency dashboard, first responders can login to view cameras (where implemented), unlock doors and outputs, activate task functions, initiate lockdown and view recent activity.
The Sedalia Police Department has access to schools within the city limits: Sedalia 200 which includes 10 schools plus administration and maintenance buildings and Sacred Heart School. The Pettis County Sheriff’s Office has access to Sedalia 200 schools and buildings; Sacred Heart School; La Monte R-IV; and Greenridge R-VIII school districts. The Missouri State Highway Patrol A has access to the same schools as the Pettis County Sheriff’s Office.
The ERP allows Nightwatch to easily set up various zones of jurisdiction, giving first responders access to the schools they are obligated/expected to respond to an emergency. Of the four school districts using the ERP, all except Sacred Heart School provide both door access control and camera viewing/playback to the departments with access.
Commander Joshua Howell, Operation’s Support Bureau, Sedalia Police Department, said the ERP is a huge timesaver, and allows the department to administer key fob credentials, streamlining the process when personnel access requires modification. “Ease of administering credentials was important and adding or removing personnel from the system was clunky before the ERP. Instead of logging into all the school systems separately, we can look at everything in one place,” he said.
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Commander Howell added that the platform allows authorities to unlock doors if an emergency responder doesn’t have a proximity device, saving time as opposed to dispatching a patrol officer to the scene. The Pettis County Sheriff’s Office is also leveraging the ERP for enhanced accessibility and response readiness.
“This has been a great tool for us,” said Sergeant John Cline, SRO Unit Supervisor, Pettis Co. Sheriff’s Office. “We’re continuing to build it out and
have integrated it into our school safety planning. Being able to remotely manage key fobs and initiate lockdowns – there’s substantial benefit to
having that immediate control,” he said.The Sheriff’s Office has jurisdiction over 650 square miles in the county, including Sedalia and several smaller cities. It manages some 40 key fob credentials issued to patrol officers and SROs assigned to the schools. SROs serve the daily law enforcement needs of the schools, but if they aren’t available to provide access in an emergency, the ERP provides that function in real-time.
“Our schools recognize the importance of having a close relationship with law enforcement,” Sgt. Cline continued. “Being able to get into a building quickly when seconds count has made the relationship that much stronger,” he said. Nightwatch provided training on the interface to the departments, and Sgt. Cline said it was intuitive and easy to grasp in a one-hour session. “The Emergency Response Platform allows Connect ONE dealers to partner with local law enforcement by providing the tools they need to defuse an emergency quickly and effectively with powerful information to view and control facility security,” says Dan Simon, Co-Founder, Connect ONE. “It’s a great solution to assist in public safety while also ensuring you keep a customer long-term.”
Other benefits to the Emergency Response Platform include:
✅ A single application screen to add or remove agency personnel system codes/access credentials from shared customer systems.
✅ System codes are included in profile templates, so permissions come pre-defined for simple additions by the agency.
✅ Permissions may only be modified by the dealer to prevent misconfiguration; customers will maintain the ability to view the permissions without making changes.
✅ Activity by agency personnel is reviewable by the customer in reporting and notifications.
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